Arbitration. PLEASE READ THIS PROVISION CAREFULLY, AS IT PROVIDES IMPORTANT INFORMATION REGARDING SATISFACTORY DISPUTE RESOLUTIONS VIA BINDING ARBITRATION. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. IN ARBITRATION, A DISPUTE IS RESOLVED BY AN ARBITRATOR INSTEAD OF A JUDGE OR JURY. THE ARBITRATOR'S DECISION WILL GENRALLY BE FINAL AND BINDING. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN COURT PROCEDURES.

Any Claim, dispute or controversy between CLIENT and JRP VIRTUAL (or made by or against anyone connected with CLIENT and JRP VIRTUAL, or claiming through CLIENT and JRP VIRTUAL) arising from or relating to this Agreement (Claim) including Claims regarding applicability or validity of this arbitration provision, shall be resolved by binding arbitration in accordance with the commercial rules of the American Arbitration Association (AAA) (except for any AAA rules providing for class claims or class arbitration) then in effect, subject to this Agreement. Any Claim regarding the validity or enforceability of the arbitration provision shall be governed by the laws of the State of Delaware without giving effect to any choice of law provisions thereof. This arbitration provision is made pursuant to a transaction involving interstate commerce and, in all other respects, including the determination of any questions about whether Claims are within the scope of this arbitration provision. Arbitration shall be governed by the Federal Arbitration Act, 9U.S.C. 1-16 (FAA) and shall be resolved by interpreting the arbitration provision in the broadest way the law will allow it to be construed. All Claims are subject to arbitration, no matter what theory they are based on or what remedy they seek. This includes Claims based on contract, tort (including intentional tort), fraud, agency, negligence, statutory or regulatory provisions, or any other source of law. Claims made and remedies sought as part of a class action, private attorney general or other representative action are subject to arbitration on an individual (non-class, non-representative) basis. As an exception to arbitration, CLIENT and JRP VIRTUAL retain the right to pursue in a small claims court located in the federal judicial district that includes CLIENT’s billing address at this time of the Claim, any Claim that is within the court’s jurisdiction and proceeds on an individual basis. The arbitration shall be conducted before a single arbitrator applying to the Claims the substantive laws of the State of Delaware without giving effect to any choice of law provisions thereof. The arbitrator’s authority is limited solely to the Claims between CLIENT and JRP VIRTUAL alone. The arbitration will not be consolidated with any other arbitration proceeding. CLIENT and JRP VIRTUAL do not agree to any arbitration on a class action or representative basis, and the arbitrator shall not be authorized to treat any Claim on a class action or representative basis. No party shall join, and no arbitrator or court may allow any party or other person to join, claims of any other person in a single arbitration or court proceeding, and there will be no right or authority for any dispute to be brought, heard or arbitrated as a class or collective action without the consent of JRP VIRTUAL. CLIENT agrees not to consent to become a member of any class in any proceeding against JRP VIRTUAL. If CLIENT prevails in the arbitration of any Claim against JRP VIRTUAL, JRP VIRTUAL will reimburse CLIENT for any fees CLIENT paid to the AAA in connection with the arbitration. Any decision rendered will be final and binding on the parties, and judgment may be entered in a court of competent jurisdiction. Arbitration rules and forms may be obtained from the AAA at www.adr.org. Claims shall be filed in any AAA office. However, any participatory hearing that you attend shall take place in DuPage County, Illinois and the appropriate court, unless CLIENT chooses to have the hearing take place in the federal judicial district that includes CLIENT’s billing address at the time the arbitration Claim is filed. This arbitration provision applies to all Claims now in existence or that may arise in the future.

Limitation of Liability. Notwithstanding anything in this Agreement to the contrary. JRP VIRTUAL will not be liable for and CLIENT hereby waives and releases any claims against JRP VIRTUAL for any special, incidental, indirect, exemplary or consequential damages, including loss of prospective economic advantage, arising from any performance or failure to perform by JRP VIRTUAL or its employees or agents under this Agreement, or from the breach of any warranty or representation. In no event will JRP VIRTUAL’s liability for any failure of performance or other breach of this Agreement or of any warranty hereunder exceed the tuition paid by CLIENT, and CLIENT hereby waives and releases any claims against JRP VIRTUAL in excess of such tuition.

Indemnification. CLIENT will defend, indemnify, and hold harmless JRP VIRTUAL, its officers, employees, and agents (collectively "JRP VIRTUAL Indemnitees") against and from any and all liability, claims, suits, judgments, damages, or costs (including reasonable attorneys' fees and expenses) resulting from any claim, suit or demand by any third party (including claims allegedly arising from the active or passive negligence of CLIENT or JRP VIRTUAL Indemnitees in connection therewith) for injuries to or deaths of person or loss of or damage to property arising out of CLIENT’s use of the Services, except to the extent caused by the gross negligence or willful misconduct of JRP VIRTUAL Indemnitees. This indemnification will survive termination of this Agreement.

Amendment; Assignability. This Agreement may not be amended, supplemented or modified orally, but only by an agreement in writing signed by each of the parties hereto. This Agreement is not assignable by CLIENT without the express written permission of JRP VIRTUAL.